Refund & Returns Policy

Refunds and Returns Policy for Zunera Enterprises

Effective Date: March 2, 2025

At Zunera Enterprises, we take great pride in the quality of our products and want our customers to be completely satisfied with their purchases. If you are not fully satisfied with your bangle purchase, we are here to help! Please take a moment to review our Refunds and Returns Policy below.

1. Return and Refund Eligibility

We understand that sometimes a purchase doesn’t meet expectations. To ensure a smooth return and refund process, we’ve set clear guidelines:

Eligible Returns:

  • Items that are unused, undamaged, and in their original packaging can be returned within 15 days of receipt.
  • The product must be in its original condition without any signs of wear, usage, or alteration.

Non-Eligible Returns:

  • Custom-made or personalized items.
  • Items purchased from clearance sales or promotional offers (unless stated otherwise).
  • Any products that have been worn, altered, or damaged after receipt.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us:
    • Send an email to [email protected] within 15 days from the date of delivery. Please include your order number, the reason for the return, and photos of the product (if applicable).
  2. Return Confirmation:
    • Once we receive your request, our customer support team will review it and confirm your return authorization via email, including the return shipping address.
  3. Return Shipping:
    • You will be responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping service to ensure the product reaches us safely.
    • Please pack the item securely to prevent any damage during transit.

3. Refund Process

Once we receive and inspect the returned product, we will process your refund according to the following guidelines:

  • Refund Method: Refunds will be issued to the original payment method.
  • Processing Time: Once the return is received, it may take 7-10 business days to process and complete the refund. You will be notified via email once the refund has been processed.
  • Refund Amount: We will refund the full purchase price of the returned item, excluding the original shipping fees, unless the product was damaged or defective.

4. Conditions for Refunds

Refunds will only be granted under the following conditions:

  • The product is returned within the stipulated 15-day period.
  • The product is in its original, unused, and undamaged condition.
  • The return request is made with a valid proof of purchase (order number).
  • The product is returned with all original packaging and any accompanying accessories, such as tags, boxes, or instructions.

5. Damaged or Defective Products

If the product you received is damaged, defective, or incorrect, please contact us immediately at [email protected] with the following details:

  • Order number
  • Photos of the damaged/defective item
  • Description of the issue

In these cases, we will cover the return shipping costs and offer a full refund or a replacement, depending on your preference and product availability.

6. Exchange Policy

Currently, we do not offer direct exchanges. If you would like to exchange a product for a different size or design, please follow the return process outlined above and place a new order for the replacement item.

7. Refunds and Returns for Gifts

If you received a product as a gift and would like to return it, the return process remains the same as for regular orders. However, you will be issued a refund to the original payment method or a store credit (at your discretion).

8. Contact Information

If you have any questions about our Refunds and Returns Policy or need assistance with a return, please don’t hesitate to contact us:

  • Email: [email protected]
  • Phone: +917838754373
  • Address: 5063-65, Kucha Rehman, Chandni Chowk, Delhi-110006, India

9. Important Notes

  • All return and refund requests are subject to approval based on the terms and conditions of this policy.
  • We reserve the right to refuse returns or refunds if the product does not meet the above conditions.
  • We encourage customers to carefully review product details and sizing information before completing a purchase.

At Zunera Enterprises, customer satisfaction is our top priority. We strive to provide a smooth and fair returns process. Thank you for choosing us!

This Refunds and Returns Policy is subject to change without prior notice. Please check this page periodically for any updates.